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Kaneko Atsuko
Department Undergraduate School , School of Business Administration Position Associate Professor |
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| Language | Japanese |
| Publication Date | 2023/10 |
| Type | Academic Journal |
| Peer Review | Peer reviewed |
| Title | The Impacts of Communication Channel Usage by CEO, Managers, and Peers on Internal Organizational Communication |
| Contribution Type | Sole-authored |
| Journal Type | Japan |
| Volume, Issue, Page | pp.37-46 |
| Details | This study investigates which communication channels（e.g., face-to-face, videoconference, telephone, e-mail, texting, electronic documents, printed documents）within a company are
effective for communication between subordinates, peers, managers, and the CEO, respectively, using media richness theory and media synchronicity theory as theoretical frameworks. An online survey of 400 full-time employees in large-sized corporations in Japan showed thatfrequencies of communication channel usage had significant impacts on employeesʼ perceived symmetrical communication and organization-employee relationships. Combinations of lean media（electronic documents）and rich media（face-to-face meetings or videoconferencing） were shown to be significant for symmetrical communication practices with managers and peers. Theoretical and practical implications for internal organizational communication are discussed. |