Koseki Takashi    Department   Undergraduate School  , School of Business Administration    Position   Professor
Language	English
Publication Date	2014/06
Type	Bulletin of Universities and Institutes
Title	Technical Assistance for Delinquent Clients
Contribution Type	Sole-authored
Journal	Meiji Business Review
Publisher	The Institute of Business Management, Meiji University
Volume, Issue, Page	61(3),pp.131-175
Details	Intensive TA is supply-driven support for clients to improve their businesses. Clients eager to grow their businesses are likely to request TA services, while delinquent borrowers tend to hesitate in contacting the MDO servicing their loans. Since delinquent clients stand to benefit the most from intensive TA, it is important to provide them with this service. In January 2012, the author and a MDO in Philadelphia, PA commenced a TA project, which provided delinquent loan clients with one-on-one consulting. 12 clients were randomly chosen as the treatment group. The indicators to assess the outcome are delinquency level and the amount of sales. Thus far, four clients in the treatment group improved their situation after one year of consulting. Overall, the clients in the Treatment group are better-off than those in the Control group.
ISSN	0387-298X