TOYA Keiko    Department   Professional Graduate School  , Graduate School of Global Business    Position   Professor
Period	2018/10～2018/10
Activity form	Social Activities
Title	CEN/TS 16880-based International Standard for Service Excellence
Category	Newspaper or magazine
Event,Program, Title	ISOS 2018 November
Role	Contribution
Sponser,Organizer, Publisher	System Standards Inc
Place	pp.38-41
Audience	Researchesrs,General,Scientific organization,Company,Governmental agency