(Last updated : 2022-08-02 16:12:39)
  TOYA Keiko
   Department   Professional Graduate School  , Graduate School of Global Business
   Position   Professor
■ Books and Papers
1. 2022/01 Book Toray Construction- TOREFARM®   (Single)  Link
2. 2021/03 Article A Study on the Role of Specialized Trading Companies and Institutions in the Service Ecosystem The bulletin of the faculty of commerce Meiji University 103(4),pp.15-31 (Single) 
3. 2020/10 Book KAITEKI Management   (Single)  Link
4. 2020/09 Book Kameda group: Community Healthcare Service Ecosystem (B)   (Single)  Link
5. 2020/09 Book Kameda Medical center(Tesshoukai): Medical service quality (A)   (Single)  Link
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■ Conference Presentations
1. 2022/07/28 Consumer acceptance for using personal data (AHFE 2022 International Conference) Link
2. 2022/05/20 Servitization and Co-creation Value (General meeting of Japanese Businessmen's Club(Stockholm))
3. 2022/05/17 Servitization and Co-creation value - Present situation of Japanese manufacturing and the path to way forwad (The 7th Regular meeting of Robust Quality Engineering Society)
4. 2022/05/15 Consumer acceptance mechanisms for the use of personal data (The 64th Conference of Japan Association for Consumer Studies) Link
5. 2022/05/10 A Study of the Relationship between Hospitality Culture and Paid-for Services (Spring Servitization Conference2022)
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■ Academic Qualifications
1. 2000/04~2004/06 〔Doctoral course〕 Doctoral Program in Systems Management and Business Law, Management course, Business Sciences, University of Tsukuba, Graduate School, Completed, Doctor of Business Administration
2. 1998/04~2000/03 〔Master degree program〕 Master's Program in Systems Management, Division of Business Administration and Economic Policy, University of Tsukuba, Graduate School, Completed, Master of Business Administration
3. 1984/04~1988/03 Department of Economics, Faculty of Economics, Kyoto University, Graduated, Bachelor of Economics
■ Career History
1. 2021/10~ Stockholm School of Economics European Institute of Japanese Studies Visiting professor Link
2. 2021/09~ QB Net Holdings Co.,Ltd. Outside Director Link
3. 2021/06~ SHIN NIPPON BIOMEDICAL LABORATORIES, LTD. Outside Director Link
4. 2019/06~ YUASA TRADING CO., LTD Outside Director Link
5. 2014/04~ National Institute of Advanced Industrial Science and Technology Human Infomatics Research institute Visiting researcher
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■ Teaching Activities
● Efforts to Improve Educational Contents and Method (Including Teaching Evaluation)
1. Basic Marketing
2. Marketing Data Analysis
3. Marketing Research
4. Marketing Workshop
5. Service Management
● Textbook and Other Teaching Materials of your own
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■ Major Subjects
Service Management
■ Academic Associations Membership
1. 2012/10~ Society for Serviceology Link
2. 2012/10~2018/06 ∟ Editor in Chief
3. 2018/06~2019/06 ∟ Deputy Editor-in-Chief of Magazine Editorial Committee
4. 2019/07~2021/06 ∟ Editor-in-Chief of Magazine Editorial Committee
5. 2021/07~2022/06 ∟ Deputy Editor-in-Chief of Magazine Editorial Committee
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■ researchmap Researcher Code
5000056026
■ Social Activities
1. 2022/03~2022/03 Services in the Manufacturing Industry: Challenges and Solutions for Each Industry
2. 2022/03~2022/03 Servitization: Present Situation and Challenges in the Manufacturing Industry
3. 2022/03~2022/03 The Successful Reassignment from General Staff to Professional Staff at Banks Link
4. 2022/01~2022/01 Lecture on Servitization Link
5. 2021/07~2021/07 Service Strategies: Considerations for Conducting Service Businesses
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■ Research Topics, Consignment Studies & KAKENHI Researches
1. 2021/04~2024/03  Comparison of Servitization between Japan and Nordic countries based on sustainability  (Key Word : Servitization, Sustainability, nordic countries, International comparison) Link
2. 2018/10~2022/03  Study on Social Receptivity of Personal-Data Ecosystem  (Key Word : ) Link
3. 2018/08~2020/03  Study toward realization of smart society by applying artificial intelligence technology  (Key Word : Pre-financial scale, Emotional Value, Knowledge Value, Visualization)
4. 2018/05~2019/04  Development of a scoring method for behavior prediction by quantifying human non-verbal information  (Key Word : )
5. 2017/08~2018/07  Service marketing on exercise and cultural programs for the elderly  (Key Word : )
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■ Committees and Associations
1. 2014/10/01~ Member of Science Council of Japan Member
2. 2014/10~ Subcommittee on Service Science, Committee on Business Administration and Integrated Engineering, Science Council of Japan Member
3. 2020/10~ Subcommittee of SDGs and Management Practice, Business Administration, and Management Education, Committee on Business Administration, Science Council of Japan Member
4. 2021/08/01~ Sub Working Group of Subcommittee on Service Science, Joint Committee on Business Administration and Integrated Engineering, Science Council of Japan Chair
5. 2014/06~ ISO/TC159/SC1/WG5 Expert
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■ Email Addresses
  kyoin_mail
  kyoin_mail
■ Award History
1. 2021/03 Graduate School of Global Business, Meiji University MBS Research Award (MBS Research Award)
2. 2018/03 Society for Serviceology Winner, 2018 Best Paper Award, Society for Serviceology 6th Annual Conference (Action research for service development of industrial wobot/IoT business - from the case study of the Yamagata Robotics Research Group) Link
3. 2009/03 Journal of Applied Psychology Winner, 2010 Scholarly Achievement Award, Human Resource Division, Academy of Management. (Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality)
4. 2001/12 Japan Institute Marketing Science Winner, 2001 Reviewers Special Award, Japan Institute Marketing Science
■ Current Specialized Field
Business administration, Web informatics and service informatics 
■ KAKENHI Researcher Number
20350308
■ Profile